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School Lane Pharmacy is now open Monday - Friday 8.30am till 19.00pm and Saturday's 9.00am till 17.30pm. 

As of the 9th April we are now running a joint phlebotomy service with Grove Lane Surgery.  This is to try and decrease our patient waiting times at the surgery.

Practice Management

Mr Robert Howes-Ward (m)

Managing Partner


Robert joined the surgery as Practice Manager in 2006, after a successful 20 year career in banking. In 2011 he was also asked to oversee the day to day running of the Thetford Healthy Living Centre.
He is now a partner at the surgery, sharing his time between the three GP practices in Thetford and most recently Watton Medical Practice.
He is married with three children.
Ms Carly Bassett (f)

Senior Area Practice Manager for Breckland Alliance.



Mrs Caroline Hutson (f)

Practice Manager


Our administration team is made up of 1 part-time secretary, 1 part-time scanner, 2 full-time scanner/summarisers and 2 administrators.

The scanners' job is to scan all incoming correspondence to the appropriate patient record. Our summarisers are responsible for maintaining up to date records of patients' medical history. The secretaries send all referrals and deal with any queries relating to these. Together our administrators cover IT and Finance, private work including medicals, recalls and referral cover.


Our receptionist team is made up of one supervisor, six full-time receptionists and two part-time receptionists.

Overall they provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right healthcare professional depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses as well as performing other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

It is possible to speak to one of our receptionists privately if you wish.

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