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Please ensure you order any medications over the Christmas period in good time to make sure you don't run out whilst we are closed.  We will be closed on the 25th & 26th December 2017 and 1st January 2018. 

We still have appointments available for our flu clinics if you qualify for your flu vaccination give us a call and book in to the surgery for yours!  For more information please visit:

Please be aware that due to a shortage of appointments along with a shortage of vaccinations, we are unable to offer travel clinic appointments at this time. 

Practice Management

Mr Robert Howes-Ward (m)

Managing Partner


Robert joined the surgery as Practice Manager in 2006, after a successful 20 year career in banking. In 2011 he was also asked to oversee the day to day running of the Thetford Healthy Living Centre.
He is now a partner at the surgery, sharing his time between the three GP practices in Thetford and most recently Watton Medical Practice.
He is married with three children.
Ms Carly Bassett (f)

Practice Manager



Mrs Caroline Hutson (f)

Assistant Practice Manager


Our administration team is made up of 1 part-time secretary, 1 part-time scanner, 2 full-time scanner/summarisers and 2 administrators.

The scanners' job is to scan all incoming correspondence to the appropriate patient record. Our summarisers are responsible for maintaining up to date records of patients' medical history. The secretaries send all referrals and deal with any queries relating to these. Together our administrators cover IT and Finance, private work including medicals, recalls and referral cover.


Our receptionist team is made up of one supervisor, six full-time receptionists and two part-time receptionists.

Overall they provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right healthcare professional depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses as well as performing other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

It is possible to speak to one of our receptionists privately if you wish.

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