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Practice Management

Mr Robert Howes-Ward (m)

Managing Partner

Robert joined the surgery as Practice Manager in 2006, after a successful 20 year career in banking. In 2011, he was also asked to oversee the day-to-day running of the Thetford Healthy Living Centre.

He is now a partner at the surgery, sharing his time between the three GP practices in Thetford and most recently Watton Medical Practice.

He is married with three children.

Ms Carly Bassett (f)

Senior Area Practice Manager for Breckland Alliance.



Mrs Caroline Hutson (f)

Practice Manager

Mrs Claire Osterberg (f)

Compliance Manager

Claire joined the surgery in 2013 as a Senior Administrator. Prior to this, she had been working for the Defence Medical Services as an RAF Medic.

As the Compliance Manager, she is now responsible for all compliance matters within the surgery from complaints handling and training to Health and Safety and CQC.

Claire is married to Tony and has 1 daughter; when not at work she can be found behind her camera or travelling across Europe in her campervan.


Our administration team is made up of 1 part-time secretary, 1 full-time secretary/summariser, 1 part-time scanner, 1 full-time scanner/summariser, 3 administrators and a medicines management lead.

The scanners' job is to scan all incoming correspondence to the appropriate patient record.  Our summarisers are responsible for maintaining up to date records of patients' medical history.  The secretaries send all referrals and deal with any queries relating to these.  Together our administrators cover IT and finance, private work including medicals, recalls and referral cover.


Our reception team is made up of 8 full-time and 2 part-time receptionists and the supervision of the reception and care navigation lead.

Overall, they provide an important link for patients with the practice and are your initial contact point for general enquiries.  They can provide basic information on services and results and they are also able to direct you to the right healthcare professional depending on your health issue or query. 

Receptionists make most of the patient appointments with the GP's and Nurses as well as performing other important tasks such as issuing repeat prescription and making sure your requests are sent to the appropriate member of the team. 

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